Returns and Exchanges

At Naotory, we always put our buyers first, and that means making sure you get what you want. Our comprehensive return policy ensures you have every chance of getting the right item(s) for you and provides coverage in the off chance that we make any inaccuracies in delivery.

Customers will be able to return defective products within 7 days of delivery for a replacement, exchange or a Naotory wallet refund. Please note that this refund will only take place if a product cannot be replaced or exchanged.

Customers will be able to return non-defective products within 7 days of delivery for only an exchange.

Please note Items cannot be returned WITHOUT the invoice of the order

After 7 days from date of receipt of product, no refunds/returns/exchanges are covered by Naotory. Should the buyer be dissatisfied with the product for any reason and the time frame for returns has elapsed, they can still contact Customer Care to attempt to help in any way we can. If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.

For Naotory marketplace transactions, note that sellers may specify their return policy outside of the Naotory policy - whether refunds are given, and the return timelines are specific to a seller’s store. Refund decisions are made at the discretion of the seller. If you have questions before you place an order about a seller's return policy, please visit the seller's profile page by clicking on the seller name from the product page.